Troubleshooting guide
Wholesale Distribution: Diagnostic Guide
Wholesale Distribution: Diagnostic Guide organizes the decisions that matter for wholesalers and distributors coordinating catalogs, accounts, orders, stock, pricing rules, and fulfillment: the current workflow, ownership, implementation choices, rollout risk, and acceptance evidence.
Working artifact
Wholesale Distribution implementation-path comparison
Compare the smallest responsible paths before treating replacement as the default.
| Path | Best fit | Watch closely |
|---|---|---|
| Repair | The core of wholesale catalog and account portals remains sound | Customers order through email and spreadsheets |
| Extend | ERP, inventory, ecommerce, and API integrations has a stable, understood boundary | Catalog and availability data becomes stale |
| Replace | Ownership or architecture prevents a responsible repair | Account rules and order approvals are manual |
Record the symptom before changing it
Customers order through email and spreadsheets. Confirm who encounters it, where it occurs, and what changed before it appeared. Then distinguish the visible symptom from dependencies such as ERP, inventory, ecommerce, and API integrations.
- Save exact error text
- Record the last known working date
- List recent code, content, vendor, DNS, or account changes
Separate reachability, data, and behavior
For Wholesale & Distribution Systems, confirm account ownership, current exports or backups, recovery options, and recent changes before touching production. Preserve exact errors and timestamps that may disappear after a restart or update.
- Reachability check for import, export, and reconciliation tooling
- Data or content check related to wholesale catalog and account portals
- Behavior check for order, reorder, and approval workflows
Use stop conditions
Frame the first scope around wholesale catalog and account portals and one observable acceptance journey. Treat order, reorder, and approval workflows as a later phase unless the evidence shows it is a true dependency.
- No confirmed backup
- Unknown production ownership
- Security or payment data may be involved
Verify the repair in the real journey
Repair fits when the core remains sound. Extension fits when the boundary around ERP, inventory, ecommerce, and API integrations is understood. Replacement fits when ownership, architecture, or operating risk prevents a responsible change.
- Wholesale catalog and account portals
- Availability, document, and fulfillment dashboards
- Responsive and accessible web application delivery